Before you pay
Review the product page, assessment requirements, access terms, and displayed price before confirming a payment.
Payments and support
Refund Policy
This policy explains how SkillSathi reviews requests related to paid courses, skill verification, retests, and payment errors.
Duplicate or failed charges
If you were charged more than once or a payment failed while your account was charged, contact support with the payment reference and account email.
Started assessments and accessed courses
Payments may not be refundable after a verification attempt has started or paid course content has been accessed, except where required by applicable law or where a confirmed technical issue prevented delivery.
Request a review
Send a refund or payment review request as soon as possible. Include your account email, product, payment reference, date, and a clear explanation.
How requests are handled
- Contact SkillSathi using the email linked to your account.
- Provide the payment reference and the reason for your request.
- We review account activity, payment status, access, and the applicable product terms.
- If approved, the refund is sent through the original payment method where supported by the payment provider.
Product-specific terms shown at checkout may apply. This page does not limit any rights that cannot legally be waived.
You can also email hello@skillsathi.org.